Frequently Asked Questions

Orders

How do I place an order?

To place an order, browse our home decor collection, select your preferred item, and click add to cart. Once ready, proceed to checkout and complete your payment using PayPal. After checkout, you will receive an order confirmation email.

Can I cancel my order?

Orders can be cancelled within 12 hours of placing them. After this period, your order may already be processed and prepared for shipping. If cancellation is no longer possible, you may request a return once the order is delivered.

To request cancellation, contact us as soon as possible:

Email: info@kakozi.com
Phone: +1 914 376 6909

Shipping

Do you offer Free Shipping?

Yes, Kakozi offers Free Shipping on all orders within the United States.

How long does processing take?

Orders are processed within 1 to 3 business days. This includes verification, packaging, and preparing the order for shipment.

How long does shipping take?

Shipping typically takes 4 to 9 business days after processing.

What is the total delivery time?

Estimated delivery time is 5 to 12 business days depending on your city and carrier conditions.

Processing time: 1–3 business days
Shipping time: 4–9 business days
Estimated delivery: 5–12 business days depending on city

Will I receive tracking?

Yes. Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear.

Do you ship internationally?

Currently, we ship within the United States only.

Returns & Refunds

What is your return policy?

We offer a 30-day return window. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Are returns free?

Yes. Returns are available at no cost to the customer when the item meets return eligibility requirements.

How long do refunds take?

Refunds are processed within 10 business days after return approval. Your bank or PayPal may take additional time to post the refund.

What items are eligible for return?

Items must be:

• Unused
• In original packaging
• In original condition
• Returned within 30 days

Payments

What payment methods do you accept?

We accept PayPal. PayPal allows payment using credit card, debit card, bank account, or PayPal balance.

Is checkout secure?

Yes. All payments are processed securely through PayPal. Kakozi does not store payment details.

Delivery Issues

My package is delayed. What should I do?

If your order exceeds the estimated delivery timeframe, contact our support team and we will investigate with the carrier.

My order shows delivered but I did not receive it

Please:

• Check mailbox
• Check with neighbors
• Contact carrier
• Contact us

We will assist with the investigation.

My item arrived damaged

Contact

How can I contact Kakozi?

Kakozi
490 Nepperhan Ave
Yonkers, NY 10701
United States