Payment Policy
This Payment Policy explains how payments are processed on Kakozi and outlines the terms related to billing, payment authorization, and transaction security. By placing an order on our website, you agree to the terms described below.
1. Accepted Payment Method
Kakozi currently accepts payments through PayPal.
PayPal allows customers to pay using:
• PayPal balance
• Credit cards
• Debit cards
• Linked bank accounts
• Guest checkout (without PayPal account, when available)
All payments are processed securely through PayPal’s payment system.
2. Payment Security
Kakozi does not store or process full payment details. All payment information is handled securely by PayPal.
Security features include:
• Encrypted payment processing
• Secure checkout environment
• Fraud protection systems
• Payment authorization verification
Your financial information is never stored on our servers.
3. Payment Authorization
When placing an order:
• Payment must be authorized at checkout
• Orders are processed only after payment confirmation
• If payment fails, order will not be completed
If payment is declined:
• Verify your payment details
• Contact PayPal
• Try another payment method within PayPal
4. Order Confirmation
Once payment is successfully completed:
• You will receive an order confirmation email
• Payment receipt will be provided by PayPal
• Order will enter processing queue
If you do not receive confirmation, contact us.
5. Currency
All prices on Kakozi are listed in USD.
If your bank uses a different currency:
• Conversion is handled by PayPal
• Exchange rates are determined by PayPal
• Additional bank fees may apply
Kakozi is not responsible for currency conversion fees.
6. Payment Verification
To prevent fraud, some orders may require additional verification.
This may include:
• Address verification
• Payment confirmation
• Identity confirmation
• Manual review
If verification is required, we will contact you.
Orders may be delayed until verification is completed.
7. Failed Transactions
If your payment fails:
• Order will not be processed
• No items will be reserved
• You may retry checkout
If funds were temporarily held, they will be released according to your bank or PayPal policies.
8. Refunds
Refunds are issued to the original payment method used at checkout.
Refund timeline:
• Refund approved after return inspection
• Refund processed within 10 business days
• PayPal processing time may vary
You will receive confirmation once refund is issued.
9. Duplicate Payments
If you believe you were charged twice:
• Contact us immediately
• Provide order number
• Provide payment confirmation
We will investigate and resolve duplicate charges.
10. Unauthorized Transactions
If you notice an unauthorized transaction:
• Contact PayPal immediately
• Contact our support team
• Provide order details
We will assist in reviewing the transaction.
11. Taxes
Applicable taxes may be included in checkout depending on state requirements. Final pricing is displayed before completing payment.
12. Contact Information
Kakozi
490 Nepperhan Ave
Yonkers, NY 10701
United States
Email: info@kakozi.com
Phone: +1 914 376 6909
Customer service hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed