Payment Policy

Payment Policy

This Payment Policy explains how payments are processed on Kakozi and outlines the terms related to billing, payment authorization, transaction security, refunds, and payment verification. By placing an order on our website, you agree to the terms described below.

1. Accepted Payment Methods

Kakozi accepts secure payments through the payment methods displayed on our website footer and checkout page.

We currently accept:

  • • Visa
    • Mastercard
    • American Express
    • Discover
    • Diners Club
    • Apple Pay
    • Google Pay
    • Shop Pay
    • PayPal
    • Bancontact
    • BLIK
    • EPS
    • JCB
    • Maestro
    • Multibanco
    • Przelewy24
    • Twint
    • UnionPay

All available payment options are displayed at checkout before you complete your order.

2. Payment Security

Kakozi does not store, collect, or process full payment card details on its own servers. Payment information is handled securely by our authorized payment providers.

Our checkout may include security features such as:

  • Encrypted payment processing
  • Secure checkout environment
  • Fraud prevention systems
  • Payment authorization verification

Your financial information is processed securely and is never stored on Kakozi servers.

3. Payment Authorization

Payment must be successfully authorized at checkout before an order can be processed.

When placing an order:

  • Payment must be completed at checkout
  • Orders are processed only after successful payment confirmation
  • If payment fails or is declined, the order will not be completed

If your payment is declined, please check your payment details, contact your bank or payment provider, or try another available payment method.

4. Order Confirmation

After your payment is successfully completed, you will receive an order confirmation email from Kakozi.

You may also receive a payment confirmation or receipt from your payment provider.

If you do not receive an order confirmation after placing your order, please contact our support team.

5. Currency

All prices on Kakozi are listed in USD.

If your payment method uses a different currency:

  • Currency conversion may be handled by your bank or payment provider
  • Exchange rates may vary depending on the provider
  • Additional bank or conversion fees may apply

Kakozi is not responsible for currency conversion fees or charges applied by banks, card issuers, or payment providers.

6. Payment Verification

To help prevent fraud and protect our customers, some orders may require additional verification before processing.

Verification may include:

  • Billing or shipping address confirmation
  • Payment confirmation
  • Order details review
  • Manual security review

If additional verification is required, we may contact you using the email address or phone number provided at checkout.

Orders may be delayed or canceled if verification cannot be completed.

7. Failed or Incomplete Transactions

If your payment fails or is not completed:

  • Your order will not be processed
  • Items will not be reserved
  • You may retry checkout using another available payment method

If a payment appears as pending or temporarily held, the release time will depend on your bank or payment provider.

8. Refunds

Approved refunds are issued to the original payment method used at checkout.

Refund process:

  • Refunds are reviewed after return inspection, when applicable
  • Approved refunds are processed within 10 business days
  • Additional processing time may depend on your bank or payment provider

You will receive confirmation once your refund has been issued.

9. Duplicate Payments

If you believe you were charged more than once for the same order, please contact us immediately.

Please include:

  • Your order number
  • Payment confirmation details
  • The email address used for the order

We will review the transaction and help resolve the issue.

10. Unauthorized Transactions

If you notice an unauthorized transaction, please contact your bank or payment provider immediately and notify our support team.

Please provide your order details so we can assist with reviewing the transaction.

11. Taxes

Applicable taxes may be calculated and displayed at checkout depending on your shipping address and local tax requirements.

The final total, including any applicable taxes, will be shown before you complete your payment.

12. Contact Information

Kakozi
490 Nepperhan Ave
Yonkers, NY 10701
United States

Email: info@kakozi.com
Phone: +1 914 376 6909

Customer service hours:
Monday to Friday: 09:00 – 17:00 GMT
Saturday & Sunday: Closed