Shipping policy

This Shipping Policy explains how Kakozi processes, handles, and delivers orders within the United States. We aim to provide a smooth and transparent delivery experience for all home decor orders.

1. Shipping Locations

Kakozi currently ships within the United States. Orders are processed and shipped from our U.S. warehouse:

Kakozi
490 Nepperhan Ave
Yonkers, NY 10701
United States

We do not ship to:

• P.O. Boxes (when carrier restrictions apply)
• Military APO/FPO addresses (when unavailable)
• U.S. territories where delivery is not supported by carriers

If shipping to your location is not available, you will be notified before order processing.

2. Shipping Cost

We offer Free Shipping on all orders within the United States.

There are no additional shipping fees at checkout. The total shown during checkout is the final amount paid.

3. Order Processing Time

Orders are processed within 1 to 3 business days.

Processing includes:

• Order verification
• Quality check
• Packaging
• Shipping label creation
• Carrier handoff

Orders placed on weekends or holidays are processed on the next business day.

During high demand periods, processing may take slightly longer.

4. Shipping Time

After processing, orders are shipped within 4 to 9 business days.

5. Delivery Time

Estimated delivery time is 5 to 12 business days depending on destination city and carrier conditions.

Total estimated delivery timeline:

Processing time: 1–3 business days
Shipping time: 4–9 business days
Estimated delivery: 5–12 business days depending on the city

Delivery times are estimates and may vary due to:

• Weather conditions
• Carrier delays
• High volume periods
• Incorrect address
• Remote delivery locations

6. Order Tracking

Once your order ships, you will receive a tracking number via email.

Tracking allows you to:

• Monitor delivery progress
• Check shipment status
• View estimated delivery date

Tracking updates may take 24–72 hours to appear after shipment.

7. Incorrect Address

Customers are responsible for providing correct shipping information.

If an incorrect address is entered:

• Contact us immediately
• Address changes possible before shipment
• Once shipped, changes may not be possible

Kakozi is not responsible for delays caused by incorrect addresses.

8. Delayed Orders

If your order is delayed beyond the estimated timeframe:

• Contact our support team
• We will investigate with carrier
• Updates will be provided

Delays caused by carriers are outside our direct control but we assist in resolution.

9. Lost Packages

If tracking shows delivered but package not received:

• Check mailbox
• Check with neighbors
• Contact carrier
• Contact our support team

We will assist in investigating lost packages.

10. Damaged Packages

If your order arrives damaged:

• Take photos immediately
• Contact us within 48 hours
• Include order number
• Include photos of packaging

We will arrange replacement or refund.

11. Split Shipments

Some orders may arrive in separate packages. This may happen when:

• Items ship from different sections of warehouse
• Items have different packaging requirements
• Carrier weight limitations

You will receive tracking for each shipment.

12. Order Cancellation

Orders can be cancelled within 12 hours of purchase.

After 12 hours:

• Order may already be processed
• Cancellation may not be possible
• Return policy will apply

13. Contact Information