Terms of service

These Terms of Service govern your use of the Kakozi website and services. By accessing or using our website, you agree to these Terms. If you do not agree, you should not use this website.

Kakozi provides home decor products for customers located in the United States.


1. Website Use

By using this website, you confirm that:

• You are at least 18 years old or using the website with parental supervision
• You will not use the website for unlawful purposes
• You will not violate any applicable laws
• You will not interfere with website security
• You will not attempt to exploit website vulnerabilities

We reserve the right to refuse service to anyone at any time for any reason.


2. Product Information

We aim to display product descriptions, images, and details accurately. However:

• Colors may vary depending on screen settings
• Measurements may have slight variation
• Packaging may differ
• Product availability may change

Kakozi reserves the right to modify product details at any time without notice.


3. Pricing

All prices are listed in USD.

We reserve the right to:

• Modify prices at any time
• Correct pricing errors
• Cancel orders affected by pricing mistakes

If an order is cancelled due to pricing error, a full refund will be issued.


4. Orders

When placing an order, you agree that:

• All information provided is accurate
• Payment details are valid
• You are authorized to use the payment method
• Shipping information is correct

Kakozi reserves the right to:

• Refuse any order
• Cancel suspicious orders
• Limit order quantities
• Cancel duplicate orders


5. Payment

We accept PayPal as a secure payment method.

Payment is required at checkout. Orders will not be processed until payment is confirmed.

PayPal handles all payment processing securely.

Kakozi does not store full payment information.


6. Shipping

Shipping times are estimates and not exact delivery dates.

Processing time: 1–3 business days
Shipping time: 4–9 business days
Estimated delivery: 5–12 business days depending on city

Delays may occur due to:

• Carrier issues
• Weather conditions
• High demand
• Incorrect address

More information is available in our Shipping Policy.


7. Returns and Refunds

Customers may request a return within 30 days of delivery.

Returns are available at no cost to the customer when eligible.

Refunds are processed within 10 business days after approval.

Returned items must:

• Be unused
• Be in original packaging
• Be in original condition

More details are available in our Refund Policy.


8. Order Cancellation

Orders may be cancelled within 12 hours of placing the order.

After this timeframe, the order may already be processed and cancellation may not be possible.


9. Intellectual Property

All content on this website is owned by Kakozi, including:

• Website design
• Product images
• Logo
• Text content
• Graphics
• Layout

You may not reproduce, copy, or distribute content without permission.


10. Prohibited Uses

You may not use the website to:

• Commit fraud
• Upload malicious code
• Harvest customer data
• Spam
• Attempt unauthorized access
• Violate laws or regulations

Violation may result in termination of access.


11. Limitation of Liability

Kakozi is not liable for:

• Delivery delays caused by carriers
• Indirect damages
• Loss of data
• Website downtime
• Third-party service issues

Our liability is limited to the amount paid for the order.


12. Third Party Services

We may use third-party services such as:

• Shopify
• PayPal
• Shipping carriers
• Analytics providers

These services operate under their own terms.


13. Changes to Terms

We reserve the right to update these Terms of Service at any time. Updates will be posted on this page.

Continued use of the website constitutes acceptance of updated Terms.


14. Governing Law

These Terms of Service are governed by the laws of the United States.

Any disputes will be handled under applicable U.S. laws.


15. Contact Information

Kakozi
490 Nepperhan Ave
Yonkers, NY 10701
United States

Email: info@kakozi.com
Phone: +1 914 376 6909

Customer service hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed