Refund policy
At Kakozi, we want you to feel comfortable shopping for home decor products. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. This Refund Policy explains the conditions, process, and timelines for returns and refunds.
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Return Window
Customers may request a return within 30 days from the date the order is delivered.
To be eligible for a return:
• Item must be unused
• Item must be in original condition
• Item must be in original packaging
• Item must not be damaged by the customer
• Return request must be submitted within 30 days
Returns requested after 30 days may not be accepted.
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Return Shipping Costs
Customers are responsible for return shipping costs unless:
• Item is defective
• Item is damaged upon arrival
• Wrong item received
If a return is approved, we will provide return instructions.
Returns sent without contacting us first may not be accepted.
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Non-Returnable Items
The following items cannot be returned:
• Used items
• Items damaged after delivery
• Items missing original packaging
• Items returned after 30 days
• Final sale items (if applicable)
• Gift cards
If a return does not meet eligibility requirements, it may be rejected.
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Return Process
To start a return, contact our support team with:
• Order number
• Full name
• Email used at checkout
• Reason for return
• Photo (if item damaged or defective)
Contact details:
Email: info@kakozi.com
Phone: +1 914 376 6909
Customer service hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed
Once approved, we will provide return instructions.
Returns must be sent to:
Kakozi
490 Nepperhan Ave
Yonkers, NY 10701
United States
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Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
• Photo of the item
• Photo of packaging
• Order number
We may offer one of the following:
• Replacement item
• Exchange
• Full refund
• Partial refund (if applicable)
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Exchanges
Kakozi accepts exchanges for eligible items within 30 days of delivery.
Items must be:
• Unused
• In original condition
• In original packaging
Customers may be responsible for exchange shipping costs unless the item is defective, damaged, or incorrect.
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Refund Processing Time
Once we receive and inspect your return:
• Refunds are approved within 3 business days
• Refunds are processed within 10 business days
• Refund is issued to original payment method
Your bank or PayPal provider may take additional time to post the refund.
Total estimated refund time: up to 10 business days after approval.
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Late or Missing Refunds
If you have not received your refund:
• Check your bank account
• Check PayPal account
• Contact your payment provider
• Wait additional processing time
If you still have not received your refund, contact us:
Email: info@kakozi.com
Phone: +1 914 376 6909
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Order Cancellation
Orders may be cancelled within 12 hours of placing the order.
After 12 hours:
• Order may already be processed
• Cancellation may not be possible
• Return policy will apply instead
To request cancellation, contact us immediately.
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Refused Deliveries
If a package is refused at delivery:
• It will be returned to our warehouse
• Refund issued after return received
• Shipping delays may apply
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Contact Information
Kakozi
490 Nepperhan Ave
Yonkers, NY 10701
United States
Email: info@kakozi.com
Phone: +1 914 376 6909
Customer service hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed